Terms and Conditions
​
Welcome to The SOWL Academy. These Terms and Conditions (“Terms”) govern your access to and use of our website, products, and services provided by Smart Owl Learning Solutions Private Limited (“we”, “us”, “our”). By using our website or services, you agree to be bound by these Terms. If you do not agree, you must not use our services.
1. Use of Services
1.1 Eligibility
To access and use our services:
-
You must be at least 16 years of age.
-
If you are under 16 years of age, your use of the services must be supervised and consented to by a parent or legal guardian.
1.2 Accuracy of Information
You warrant that all information you provide during registration or otherwise is accurate, complete, and up to date. Providing false or misleading information constitutes a breach of these Terms and may result in termination of your access to the services.
​
1.3 Prohibited Activities
You agree not to:
-
Use the services for any unlawful purpose or in violation of applicable laws and regulations.
-
Attempt to gain unauthorised access to our systems or disrupt the functioning of our website or services.
-
Engage in activities that may harm or damage the reputation of The SOWL Academy or other users.
1.4 Account Security
You are responsible for maintaining the confidentiality of your account credentials (such as username and password) and for all activities under your account. If you suspect any unauthorised use of your account, you must immediately notify us at growth@thesmartowl.co. We are not responsible for any unauthorised use that occurs prior to such notification.
2. Intellectual Property
2.1 Ownership of Content
All content on this website, including but not limited to text, graphics, images, designs, logos, and software, is owned or licensed by Smart Owl Learning Solutions Private Limited. Such content is protected under applicable copyright, trademark, and other intellectual property laws.
​
2.2 Permitted Use
You may access and use our website and services for personal, non-commercial purposes only.
You may not:
-
Reproduce, distribute, modify, or create derivative works of our content without prior written consent.
-
Share, transmit, or publish our content on third-party platforms without authorisation.
2.3 Violation of Intellectual Property
Any unauthorised use of our intellectual property will constitute a violation of these Terms and may result in legal action.
3. Payments and Refunds
3.1 Payment Methods
Payments for our services and products can be made via Debit/Credit Cards, Netbanking, or UPI.
​
3.2 Refund Policy
Refunds are provided at our discretion, subject to the specific terms outlined in our Refund Policy.
​
3.3 Taxes and Fees
All prices listed on our website are inclusive of applicable taxes unless explicitly stated otherwise. Any additional bank or processing fees incurred during payment are the responsibility of the user. Regional variations in taxes will be displayed during the checkout process. Users are responsible for any additional processing fees incurred during payment.
4. Limitation of Liability
4.1 Disclaimers
We do not guarantee the accuracy, completeness, or reliability of the content or services provided. Use of our services is at your own risk.
​
4.2 Exclusions
We are not liable for:
-
Any actions taken by users based on the content of our website or services.
-
Services rendered by third-party counsellors or external platforms linked through our website.
-
Any loss or damage caused by events beyond our reasonable control, such as technical failures or force majeure. Force majeure events include, but are not limited to, natural disasters, pandemics, cyberattacks, or government-imposed restrictions.
4.3 Liability Cap
Our total liability to you, whether arising under contract, tort (including negligence), or any other legal basis, is limited to the total amount you have paid for the specific service that gave rise to the claim.
5. Third-Party Links
5.1 External Websites
Our website may include links to third-party websites or services. These links are provided for your convenience only, and we do not endorse or take responsibility for the content, policies, or practices of these external platforms.
​
5.2 User Responsibility
Accessing third-party websites or services is at your own risk, and you should review their respective terms and policies before engaging with them.Users are advised to verify the authenticity and safety of external websites before engaging with them.
6. Termination
6.1 Grounds for Termination
We reserve the right to terminate or suspend your access to our services if:
-
You breach these Terms.
-
You engage in malicious activities intended to disrupt or harm our business.
-
You fail to comply with applicable laws or regulations.
6.2 Right to Refuse Service
We retain the right to refuse service to anyone, for any reason, at any time, without prior notice.
7. Changes to Terms
7.1 Modifications
We reserve the right to amend or update these Terms at our sole discretion. Any changes will take effect immediately upon posting on this page unless stated otherwise.
​
7.2 Notification of Changes
Where significant changes are made, we will notify you by email or through a prominent notice on our website. Users will have a 14-day grace period to opt out of the updated Terms if they do not agree with the changes.Continued use of our services after such updates constitutes acceptance of the revised Terms.
​
8. Governing Law
8.1 Applicable Jurisdiction
These Terms are governed by and construed in accordance with the laws of India.
​
8.2 Dispute Resolution
Before initiating legal proceedings, users are encouraged to contact us to seek resolution through mediation. Any disputes arising from these Terms or your use of our services shall be subject to the exclusive jurisdiction of the courts in Kerala, India.
By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
​
For any questions or concerns, please contact us at growth@thesmartowl.co.
Effective Date: 22 November 2024.